Help

You can add other members of our community to signal your interest in them. To maintain privacy, you can only do this in certain ways. If they respond to your message or chat with you, they will automatically be added to your list of connections. You can also add them by visiting their profile and clicking on “ADD CONNECTION”. This will send them a notification of your intention to connect with them. If they accept your invitation, they will be added to your list of connections.

For changing your password, follow the step-by-step instructions mentioned below for your perusal.

• Open matchtubex.com in your browser and log into your account by entering the relevant credentials.
• Click on the profile thumbnail on the top right hand-side of the screen.
• Then, click on “ACCOUNT SETTINGS”.
• Now, click on “EDIT” next to e-mail.
• Enter the new e-mail address you wish to associate with your profile and hit “SAVE CHANGES”.
• A prompt will tell you to follow the link sent to your new e-mail address for confirmation purposes.
• Now, open your e-mail inbox and follow the link to verify the change.

Yes, you can sign up for our service for free and start using it right away. You can search for and browse other members of our community right away. The free version is aimed to help you familiarize yourself with the service and how it works before opting for our paid, subscription-based membership. However, you need to be a subscribed member to use and benefit from our service’s other popular features (i.e. messaging, chatting, being notified when another member views your profile etc.)

MatchTubeX can be accessed from different electronic mediums (i.e. computer, smartphone etc.). For your convenience, we have listed down the process of subscribing to our service from each one of them. Please refer to the relevant category and follow the directions to successfully subscribe to our service.

Subscribing through the Computer or Laptop:

• Type in matchtubex.com into the search bar of your browser.
• Log into your MatchTubeX account by clicking on “LOGIN”.
• Once you are logged in, click on “SUBSCRIBE”.
• Follow the instructions and directions on the screen by choosing a suitable subscription plan and payment method.

Subscribing through an iOS or Android Device

• Navigate to the MatchTubeX app on your smartphone or tablet and open it.
• Select the “DROP DOWN MENU” on the top left side of your screen.
• Hit “SUBSCRIBE”. This will lead you to a different page in the app.
• Follow the instructions and directions on the screen by choosing a suitable subscription plan and payment method.

Community members who have subscribed to our service are offered plenty of benefits and have access to a number of features and services offered by MatchTubeX. Members who have subscribed to our service can send messages to other members of our community, chat with them via our in-browser and in-app chatting feature, be notified when other members view their profile and view their profiles as well, and be matched with individuals from your interest group who similar characters as you.

We offer 4 different subscription plans to our members who use our free or paid version. You can choose one of the following depending as per your convenience;

• 1 month - $14.98 (Less Than $0.50 a Day)
• 3 months - $19.98 (Less Than $0.30 a Day)
• 6 months - $29.98 (Less Than $5 a Month)
• 1 year - $49.98 (Less Than $4 a Month)

MatchTubeX allows new and existing users to sign up for its online dating service in a number of ways. Individuals can choose any of the payment methods mentioned below;

• Credit/Debit/Prepaid Card
• PayPal
• Gift Card
• Checking Account
• Others (i.e. Promo Codes, Bit Coins, Vouchers etc.)

MatchTubeX has a “NO REFUND POLICY” for all purchases made through the web browser and app version of the online dating service. Individuals looking for a refund on their partially used and currently active subscriptions cannot do so. If you want to ensure you are not billed for the renewal of your subscription, you need to cancel your automatic subscription before the current one ends. To check when your subscription ends, click on “ACCOUNT SETTINGS” when you are logged in. You can check the date you will be billed for the renewal of your subscription by clicking on “SUBSCRIPTION”. For more information on our refund policy, please go through our TERMS OF USE AND PRIVACY POLICY.

You can remove or “PAUSE” your MatchTubeX account. In order to remove it, you first need to unsubscribe if you are a subscribed member. You can do this by following these steps when on a computer;

• Visit matchtubex.com and log into your account by entering your credentials.
• Click on “ACCOUNT SETTINGS” by visiting your profile.
• Next, click on “ACCOUNT” and select “ACCOUNT STATUS”.
• Now, hit “EDIT”.
• You will be presented with 2 options; “PAUSE” or “DEACTIVATE”
• Choose one of the options as per your choice.

*Hitting “PAUSE” only temporarily suspends your account. By selecting this option, you will not be;

• Deleting your MathTubeX account.
• Able to use any and all services offered by the service.
• Losing your subscription. It will remain active throughout this entire period.
• Able to receive messages from others and viewed on the platform.

During the time you have opted to “PAUSE” your account, you will only receive e-mails on your linked account regarding reactivating your account.

You can deactivate the option to automatically renew your subscription with MatchTubeX. To turn off automatic renewal, follow these steps;

• Go to the “ACCOUNT SETTINGS” page while you are logged into your account.
• Then, click on the “SUBSCRIPTION” tab.
• Now, click on “CANCEL MY SUBSCRIPTION”.
• Clicking on this will lead you to another page and will generate a confirmation message. Here, you will be asked to give your feedback as to why you are opting out.

Through the feedback we receive, we ensure to improve the experience of current and new users.

You can contact MatchTubeX’s 24/7 customer support department with your queries regarding billing and subscription issues. Our representatives will assist you with on issues such as;

• Deactivating your MatchTubeX account
• How to subscribe and renew your subscription
• Information regarding and discounts and promotions currently being offered by MatchTubeX

And many more…